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FAQs

Where is Pool and Spa Doctor located?

We are located in the Rodeo Plaza Shopping center, where Rodeo Rd, Zia, and Camino Carlos Rey form a triangle.

What are your hours?

We are open from 9am through 5pm Monday through Friday, 9:30am through 2pm on Saturday and we are closed on Sunday.

Do you test water samples?

Yes. we do have free water testing services available. Please be prepared to answer the following questions when bringing in a water sample to be tested.

  • What is the approximate volume of your pool or spa in gallons?
  • What is the finish of your pool or spa? Is it vinyl, fiberglass, acrylic, etc?
  • What is the type of sanitizer that you’re using, chlorine, bromine, biguanide?
  • Do you have an ozonator or ionizer installed?
  • What temperature do you keep the water at?
  • Has your filter been cleaned in the past 6 weeks?
  • Is your water cloudy, or have you been having algae problems?

What are rates for repairs/maintenance?

  1. All repairs, diagnostic visits, inspections, pool opening and closing visits as well as spa drain and cleans are subject to a trip charge, hourly labor and cost of parts and supplies. Trip charges are tiered within Santa Fe city limits (depending on distance) and $50 plus mileage outside of the city. Hourly labor charges are $75/hr with a one hour minimum.
  2. Spa Maintenance calls are typically $60 per visit plus the costs of chemicals. A Spa Maintenance service consists of a chemical check and balance, as well as brushing and vacuuming of the spa. Spa Maintenance may cost more for those outside of Santa Fe City limits.
  3. Pool Maintenance calls are typically $75 per visit plus the costs of chemicals. Pool Maintenance consists of checking and balancing the water chemistry, as well as brushing and vacuuming the pool. Pool Maintenance may cost more for those outside of Santa Fe City limits.
  4. In Shop service labor is $55/hr plus the cost of parts and supplies, and a one hour minimum applies.

I need a product/part that is not in your showroom. Do you special order?

We do our best to fulfill all requests for special order parts or products, depending on item availability. All special orders require a non-refundable deposit of 1/2 the price of the product with the balance to be paid upon receipt of the item. Most special orders arrive within 1-2 weeks, but hard to find parts may take longer.

Do you carry Spa Covers?

All of our Spa Covers are special ordered to the size and dimensions of the spa. Spa Covers are priced from $450 and higher depending on the size of the spa and complexity of the cover needed. A non-refundable deposit of 1/2 the price of the cover is required prior to ordering with the balance due upon receipt of the cover.

Swatches of the available cover colors can be seen in our showroom.

What is your return policy?

Returns are for exchange only, no refunds are issued. Any return must be accompanied by the original sales receipt, and must be within 30 days of the reciept and in unopened or original condition. Returns of special order parts or products are subject to a 15% restocking fee. Due to the nature of electrical parts all sales on those are final and we cannot accept any electrical part for return or exchange.

Do you have or know where my company can get a copy of the commercial pool/spa regulations for NM?


We don’t keep copies of the regulations on hand. But you can always view the regulations on the New Mexico State Environmental Department Website.
http://www.nmenv.state.nm.us/fod/Swim_Pools/index.html

Do you know when and where Certified Pool Operator (CPO) are being offered?


Currently the New Mexico State Environmental Department links to the National Swimming Pool Foundation (NSPF) website for information on CPO courses. Please view their website for the most up to date information on CPO courses offered in NM.
http://www.nspf.com

How often should I check my water chemistry?

For most homes a once weekly check of water chemistry is sufficient, although during periods of heavy use it is recommended to check and balance water chemistry more often. It is also recommended that you check water chemistry after rain or other weather events that may cause your water chemistry to be off.

What is shock and why should I use it?

There are generally 2 kinds of shock, chlorinating and oxidizing. A chlorinating shock will add additional chlorine to the water while shocking and an oxidizing will not. Shocking your water frees up used sanitizer and helps reduce the chemical smell that is caused by the used sanitizer particles.

Help! My spa doesn’t turn on.Have you drained and cleaned it lately, or has it been sitting without power for a period of time? Check and see if there’s a reset button that needs pressed if power was off to it. If you just cleaned it make sure that you’ve bled all the air out of the plumbing.

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